Complaint Log Searching

To update an existing guest complaint please click here.

Date
Guests Name
Our Mistake
Phone Number
Solution
Init.
Resolved Init.
January 2 2019 0:00:00karaforgot drinks in drive thrureplace 2 lem no iceJL
January 8 2019 0:00:00ryangrilled sandwitchReplace sandwich &bog
January 9 2019 0:00:00Hayley Magleiriwrong beverageCoke + bogJk
January 22 2019 0:00:00roxanne reutermissed5 sandwhiches8134553742replace 5 and bogkm
January 24 2019 0:00:00nattily lopezhanded out wrong bag of food: large fry small super food small fry spicy deluxe 954-270-2201replace and bogJL
January 25 2019 0:00:00Phillis wrightMissed a hasbrown 3035965275Replace item and bog Jt
February 5 2019 0:00:00Brian NeimanMissed CFA SandwhichReplace meal + BOGRC
February 6 2019 0:00:00Lori/Klaus Gergerforiegn material in burritoreplace burrito meal and bogTy
February 7 2019 0:00:00Gregg Zody4 count grilled instead of order 681730883806 grilled nugget + bogNs
February 20 2019 0:00:00Amber Basfordmissed saladReplace salad and bogTy
February 25 2019 0:00:00Adam MalouffMissed CFA Sandwhich303-319-0939Replace + BOGRC
February 28 2019 0:00:00sean kavanaughbreakfast sandwich on bun with pickels came with no cheese or pickels3038835366replace & BOGKm
March 12 2019 0:00:00Stacy h.half full frylrg fry + bogJk
March 18 2019 0:00:00Susan RobinsonOrdered 5 CFA sandwhiches only recieved 3.3039216485Recieve 2 free CFA sandwhiches and 1 BOGEP
March 20 2019 0:00:00PatrickMissed a CFA Sandwich in DTReplace the sandwich and BOGTy
March 25 2019 0:00:00Avetel BendoimOrdered 12ct got 10ctReplaceRC
March 25 2019 0:00:00Sonya IllgOrdered Grilled Warp, got side Salad832-385-3616Replace + BOGRC
April 1 2019 0:00:00Daniel OrantesForget frie7203396099Replace meal B.O.GLC
April 2 2019 0:00:00Kathy SewellMissed CFA Sandwhich720-238-7748Replace + BOGRC
April 6 2019 0:00:00kyla moorheadmissed grilled club jl
April 16 2019 0:00:00SantiagoWanted cheese on sandwich missed it, says on Reciept cheese though720-422-7677Replace CFA sanwich with American cheeseND
April 17 2019 0:00:00betty dungeymissed 2 small frys3036831273replae and bogJL
April 23 2019 0:00:00Brett GreenEgg White Grill3035491828Egg White Grilled and BOGLC
April 25 2019 0:00:00Ben GoldsteinMissed #1 deluxe, lg fry, & key lime3032410823Replace entire meal & bogKm
April 25 2019 0:00:00mariyondmissed cookie7207716085replace and bogjl
April 27 2019 0:00:00Patrick tinaudMissed a sandwich (spicey)7027430949Replace sandwich & bogKm
April 29 2019 0:00:00Marie JayMissed spicy sandwich2158213622Replace and bogTy
April 30 2019 0:00:00SuerllenSalad tasted spoiled7202815047Replace salad 3 strip. BogHs
April 30 2019 0:00:00SuerllenSalad tasted spoiled7202815047Replace salad 3 strip. BogHs
April 30 2019 0:00:00Dina MamunesMissed Kids Cone3036014438Replace + BOGRC
brad eckelmissed kids fry7203316914replace kids meal + boghs
May 02 2019 0:00:00Chris BGot market salad with blu,e cheese instead of no blue cheeseMarket salad no blue cheeseJk
May 03 2019 0:00:00Patric mayGave sandwhich Replace + bogHs
May 04 2019 0:00:00Kathleen DowlingNo bacon lettuce or tomato on grilled club7205816028Replace Grilled Club and BOGNS
Kat Missed southwest salad and half filled fries3123507550Replace and BOGHs
5/9/2019Geoff P.missed CFA biscuit?Replace and BOGJT
May 13 2019 0:00:00PattiWrong salad givenSpicy southwest sald and B.O.GLC
May 16 2019 0:00:00Heidi kielianCob salad was incomplete303-589-6691Replace salad and bogKm
May 16 2019 0:00:00Melissa Harris12 count nuggets12 nuggets and B.O.GLC
May 21 2019 0:00:00MeenalForgot hashborwnHashborwn and BOGLC
May 21 2019 0:00:00Tiffany ogle Missing 12 nug12 nugsJk
May 22 2019 0:00:00PricellaMissed sandwichReplace and bogTy
May 23 2019 0:00:00Paul myrantMissed 2 kids meals Replace and bogHs
May 16 2019 0:00:00David mackinneyOrdered spicy got deluxreplace+bog, or 2 BOG
May 29 2019 0:00:00Kat CLWanted 4ct nugget, got 4ct minis 3123507550Refund minis, replace nuggetsRC
June 01 2019 0:00:00Preston clarkMiscalculated amount of grilled nuggets required720-851-9211Free sandwich meal of choiceKm
6/12/2019Drewmissed dressin 1 number one jl
June 18th, 2019 CindyMissed Md Fruit Cup8327224844Replace fruit cupEP
June 18LucyMissed spicy deluxe 7202150350Replace bog Hs
june 18th 2019russell walbergChicken sandwich with cheese and 8 count Replace bog Hs
July 02 2019 0:00:00Brooke HardinOrdered #1 meal. Did not receive sandwich3122359350Replace meal & BOGKm
July 06 2019 0:00:00Sean KielianMissing small fry3036183418Small fry + BOGNS
July 08 2019 0:00:00Lisa DownieGot reg. Coke and wanted diet coke7203238848Replace Diet Coke and couponTy
July 10 2019 0:00:00Susan ChurchWanted 2-12ct nuggets, got 2-4ct strips303-913-9301Refund 2-12ct nuggetsRC
July 11 2019 0:00:00LizForgot sandwhichSpicy sandwhich and B.O.GLC
July 11 2019 0:00:00Andrea pabloSalty sandwhich , bad fries 7203838721Replace meal bogHs
7/12/2019louise cahillcharged incorrectly30379844212 reg sandwich & lunch bogkm
July 12 2019 0:00:00Denise MayMissed a spicy deluxe3039563594Spicy deluxe and bogTy
7/18/2019Malissa Ottmissing fies in both kids meals and unhappy with nuggets.Replace2kidsmeals+BogJK
7/23/2019Elida gutierrezMissed a sausage burrito7209908811Replace burrito and bogKm
7/23/2019Grant McgratGot 2 4 count minis instead of 2 12 counts nuggetsReplace nuggetsBC
7/25/2019Rock ZaldezMissed 2 medium fries in drive thru2 md fries, spicy dluxe and bogPL
7/25/2019Amanda karimkahniMissed 2 wrap meals 720-299-6842Replace meals and bogKm
7/26/2019Cathy cohenMissed lg and medium fry & wrong kind of nuggets. 303-346-8482Replace both meals & bogKm
7/30/2019AdamMissed market saladReplace Market Salad and B.O.GLC
August 05 2019 0:00:00Chris ChristadoroNo egg in burrito303 564 7508Replace + bogBC
August 09 2019 0:00:00Jack kuziaForgot CFA sandwichCFA sandwich and bogPL
August 15 2019 0:00:00Regan BowenForgot 4 ct kids meal4 ct kids mean + BOGKJS
August 16 2019 0:00:00Shannon LortonMissed Spicy and Spicy Deluxe303-882-2570ReplaceRC
August 17 2019 0:00:00Nate thomasMissed lemonade got charged for it720 249 8120Replace +bogBC
August 19 2019 0:00:00Chris PfluegerMissed sml fry and kids toy303-886-7991Replace + BOGRC
August 20 2019 0:00:00Terry WallMissed cfa sandwich in DT2679712892Refund + bogTy
August 21 2019 0:00:00Megan hallMoldy fruit cup4023203941Replace #1 meal with a lg fruit and bogKm
August 22 2019 0:00:00Felicia knauerIncorrect meal in DT3039090606Replace meal upon return tomorrow & bogJF
August 22 2019 0:00:00Tiffany hannMissed Mac cheese small3039052888ReplaceHS
August 28 2019 0:00:00Marryannmissed wrap 3033244751ReplaceHS
August 29 2019 0:00:00GarrettMissed hashbrownHashbrownLC
August 29 2019 0:00:00Rene KlynovichMissed cfa sandwich3037184621Reg. Sandwich and bogTy
September 03 2019 0:00:00Elissa Cartaya12ct was \"raw\"""720-431-7007ReplaceRC
September 9Dillnmissed mac&cheesereplaceSL
September 10 2019 0:00:00LindaMissed fry7202319607ReplaceJl
9/16/19Katheryn Missing kids toyNaReplace kids meal and bog Jt
September 19 2019 0:00:00Bernadette Vera Cobb instead of southwest712-320-5242Replace & BOGKm
September 19 2019 0:00:00Mike lebofskyReceived incorrect meal in dt3035062738Replace meal on next visit &BOGJF
September 21 2019 0:00:00Alice Jackson Missed 8 ct806-640-3007Replace + BOGAs
September 23 2019 0:00:00KristineBad orderReplace CEC bisc and CEC bagel + bogJk
September 25BriannaNeeds a teaBud
September 27 2019 0:00:00ShaeSpicy instead of regular was givenRegular sandwich and BOGLC
September 27 2019 0:00:00Taylor wMissed fryReplace bogHs
October 01 2019 0:00:00KristenMissed sandwich3364162012ReplaceJl
October 03 2019 0:00:00 Kevin fucileMissed CFA sandwitch(303) 579-2981Replace sand on next visit & BOGJF
October 05 2019 0:00:00Stacy HirschmanCharged for chicken tortilla soup when not serving yet907 952 0776Give tortilla soups. They were cups. BC
October 02 2019 0:00:00Cathy MonaghanMissed CFA with multigrain720-208-8518Replace two CFA with multigrain bunsRC
October 08 2019 0:00:00Carl ritzsehcNo cheese3035172015Grilled club no cheese tomato white bun no butter + BOGAS
October 08 2019 0:00:00Janice BerguetskiFries not good quality612-695-7844Replace 2 lrg fries + BOGRC
October 11 2019 0:00:00Devin PleasantLarge fry and deluxe missing/gross3033572559Replace large fry + deluxe and bogTy
October 16 2019 0:00:00Shalon Pgave Nugs when needed sand which 339813328Chick sandwich BOG As
October 16 2019 0:00:00Jamie smithMissed Mediumcmac and cheese303-669-0630Free Med MacND
October 18 2019 0:00:00Cameron SmithWanted no pickles on regular well done, got pickles303-378-2939Replace + BOGRC
October 18 2019 0:00:00Jennifer LayneWanted Wrap with breaded chicken, got wrap with only breaded chickenReplaceRC
October 19 2019 0:00:00Melissa Valentine12 count only had 7 nuggets913972806412 count + bogNS
October 23 2019 0:00:00Valory NewsomWanted CFA with extra pickles, got no pickles206-330-9218Refund + BOGRC
October 24 2019 0:00:00TaniaMissed lemonade3046188144Free lemonadeBud
October 24EricMissed meal3038862593Free mealHs
October 31 2019 0:00:00Emily StokesReceived incorrect amount of nuggets 2 days in a row(720) 240-8450Replace meal (kids 6 meal & 12 count meal) and give a BOGJF
10/30Clay johnsonGave 1 strip instead of 4 strips5202405028Replace and bogJl
November 01 2019 0:00:00Becca sparksOnly provided half the dressings and sauces9705894586Replace all 3 side salads with correct dressing Km
November 01 2019 0:00:00Berta cReg 8 2 salads with reg chicken nug balsamic no blu cheese3032557088Replace bogAS
November 01 2019Stacie lynchMissed mealReplace meal + bogHs
11\5/2019Amanda Dougherty Bug in salad free meal +boghs
Nov 7 2019MeganAlbrachtMissing milk for kids add fries or milkshake Bud
November 08 2019 0:00:00Amy SingletonMissed an 8 nug 7204700018Replace bogAs
Nov 13mariah malousshair in biscuit7202926434cfa biscuit +sausage/egg/cheese add fry or sm milkshakeBud
November 15 2019 0:00:00Bill McLeodOutside mobile order set on inside shelf720-350-8806Replace meal on next visit already given BOGJF
November 15 2019 0:00:00Robin RobbMissed Lrg Mac & Cheese702-815-6957Replace + BOGRC
November 15 2019 0:00:00Chelsea Kouzmanof8count reg instead of grilled72095153558 count grilled + bogNS
November 18 2019 0:00:00Ki Walt Well don no pickles but got pickles 7205899612Replace bogAS